The Orthopedic Associates Surgery Center in Rocky Hill continues to monitor monthly Patient Satisfaction through the EdgePerception™ Performance Analysis Report. The summary for the most recent month July 2016 is as follows:

Overall Score 95.5%

Category Scoring Summary

Facility
94.7%
 
People
96.8%
 
Personal
96.6%
 
Process
93.2%
 

Key Indicator Summary

Confidence in care received
97.3%
 
Recommend facility
96.4%
 
Parking convenience
95.9%
 
Helpfulness of homecare instructions
94.1%
 
Nursing staff concern for comfort
97.4%
 

Sample of patient comments included the following:

  • "Staff so kind and professional"
  • "I thought everyone was exceptional and very caring"
  • "I could not be happier"
  • "I would not want to go anywhere else"
  • "Everyone was very pleasant."
  • "Staff acted like a family and made me feel cared about. Also, that Nancy, one of the Nurses, remembered taking care of me when I was there four years ago. That was really nice."
  • "Staff was all very nice."
  • "Easy discharge process."
  • "Very friendly ,efficient, courteous staff"
  • "Knowledge, skill, professionalism, bedside manner."
  • "Every thing is great there"
  • "Everyone was calm, friendly, and professional."
  • "I was impressed by the cleanliness of the facility as well as the efficient, skillful and professional care provided"
  • "Staff and convenience. Treatment made me feel very comfortable in a surgical situation."
  • "I interacted with ten people in my short visit and all of them were friendly, professional, and helped to make the experience as stress free as possible."
  • "Conveniently located and parking not a problem."
  • "The warm blankets."
  • "I never have to worry about the quality of care or of the facility."
  • "Attitude an professionalism of MD and staff. I felt very comfortable with procedure. "
  • "Hard to pick one thing as I was very pleased with the whole experience!"
  • "I'm really impressed that the doctor called me the night of my surgery to check in on me."
  • "Cleanliness."
  • "Everyone was very helpful."