How We Are Responding During This Time

We Are Open

Office Hours: Monday to Friday: 9:00 am – 4:30 pm
Urgent Care: Mon-Fri. 4:30 pm – 8:00 pm; Saturday and Sunday: 9:00 am – 1:00 pm
Telemedicine Hours: Monday to Friday: 9:00 am – 4:30 pm

Now Offering Telemedicine

Appointments from the comfort of your own home.
Meet your provider through HIPAA-compliant video conferencing. Accessible from your desktop, smartphone or tablet.
To schedule an appointment, call your physician’s office.
Same-day appointments are available.

Questions & Answers

Is Orthopedic Associates of Hartford seeing patients?

Yes, we are. All offices are open and have resumed regular business hours. We have implemented numerous safety protocols in our offices. For those patients who do not have an urgent issue or require a face to face visit, we continue to offer Telemedicine visits. Our Urgent Care Centers are once again open to see patients 7 days a week.  Learn more about options for care.

What safety procedures have been introduced during this time?

Our goal is to provide the highest quality care in the safest manner.  We have adjusted our office policies to reduce the possible spread of coronavirus. These policies apply to our patients, staff, and physicians.

  • All patients will be screened prior to visits.
  • Temperatures will be taken.
  • Masks are required.
  • No visitors are allowed at appointments.
  • Enhanced cleaning procedures will be used across all facilities.
  • Social distancing is required in the waiting areas and patients must sit 6 feet from other patients.
  • Patients undergoing surgery or a procedure will require a COVID-19 test.
  • Patients will be asked to reschedule appointments if they or someone that they’ve been in contact with exhibit signs of coronavirus or have been confirmed positive within the last 14 days.
  • Patients are encouraged to wash their hands before and after their visit or use an alcohol-based sanitizer.

What is status on elective surgery?

After careful consideration and discussions with the Governor, state health officials, hospitals, and our physicians, we have determined it is safe to resume elective surgery on May 20th.

We have implemented numerous safety procedures so we can provide the highest quality care while minimizing the spread of COVID-19. This includes testing all patients for COVID-19 prior to any scheduled surgery or procedure. Only patients who have a negative test result will be allowed to proceed. We also are limited staff in operating rooms and spacing out surgeries to ensure a safe environment.

We will be sharing additional information about testing protocols.

If I don’t want to come to the office, how can I benefit from Telemedicine?

Technology has come a long way! Telemedicine is a medical appointment where your provider can perform your medical visit remotely through HIPAA-compliant video conferencing tools. You can use your desktop, platform, or smartphone to meet face-to-face with your provider, as long as you have a camera and microphone accessibility. If you do not have this option, you can talk with your provider over the phone.

What types of issues can be covered over Telemedicine?

Every patient is different, and your provider will know if a Telemedicine appointment is best suited for your needs. Some of the possible areas that can be covered in a Telemedicine visit include:

  • Review your symptoms
  • Discuss your treatment plan
  • Review your current medications
  • Discuss stretches and exercises that you can safely do at home
  • Answer your questions and concerns
  • Determine if you need to be seen

Telemedicine is a good solution for routine appointments where face to face visit is not requited. It can also help bridge the gap for patients facing more urgent issues but are not recommended to leave home.

Does insurance cover Telemedicine visits?

Due to social distancing guidelines provided by the CDC, Medicare, and Medicaid have expanded coverage for Telemedicine across the country.  Many private insurance companies have followed suit and are now covering Telemedicine visits with the co-pay waived. It’s always a good idea to confirm coverage with your insurance provider.

What type of issues are considered acute/emergency?

There are certain types of issues that cannot wait or be addressed by phone. We strongly encourage patients to call our office to be seen. These include:

  • Acute infection
  • Acute trauma that would worsen without surgery
  • Uncontrolled pain that would otherwise require a hospital admission
  • A condition where prognosis would significantly worsen if treatment or surgery was delayed

In these cases, it is extremely important to contact our office so we can advise you on next steps.

Is walk-in Urgent Care still available?

Yes – we continue to offer walk-in urgent care in Farmington and Glastonbury 7 days a week. Walk-in urgent care is recommended for breaks, sprains, strains, dislocations, and other acute issues. Please note that there are new safety measures in place:

Before entering the Urgent Care facility, you must now call (860) 244-8888 to answer some screening questions. 

We strongly encourage no visitors unless you are with an adolescent, someone who needs assistance, or there is a language barrier.

For the safety of our staff and other patients, we will not admit individuals who meet the following criteria: fever, cough, nausea/diarrhea, or those who have been exposed to COVID-19 within the past 14 days.

If you need to be seen during business hours, we still offer same-day visits for injuries. Call 860-244-8888.

How can I keep up with physical therapy?

We are committed to helping people stay active and as pain-free as possible during this time. Our Physical Therapists are seeing patients in the office and via Telemedicine. We also have put together a wide variety of information to guide you on exercises that can be done at home to alleviate pain, strengthen core areas, or keep you active. This includes written instructions with pictures, as well as videos. Click here to see home exercises.

It is important to discuss your exercise plan with your provider before initiating any exercises.

My doctor instructed me to be active. How do I do this while keeping social distance?

Keeping active and staying motivated at home can be a challenge and it may mean that you need to get creative. Staying active is important for both mental and physical health so it’s important to modify your activities and develop new routines. Social distancing means maintaining a physical distance between yourself and others of at least six feet to avoid spreading or catching coronavirus, however as long as you maintain that distance, being outdoors where there’s adequate space is incredibly beneficial.

Exercise routines can be found online and on-demand and virtual workouts can be a good way to involve your social circle. As long as you follow your doctor’s instructions, staying active in the world of social distancing can be achievable. If you have any questions, please contact your doctor’s office.   

When can I expect business to return to normal?

We are pleased to say that Orthopedic Associates is back up and running. With our numerous safety procedures in place and wide range of care options, we are confident we can deliver the highest quality care in the safest manner.

How can I prevent the spread of coronavirus?

Stay informed! As the current coronavirus outbreak continues to evolve, the Center for Disease Control and Prevention (CDC) has been closely monitoring and providing recommendations. Orthopedic Associates of Hartford, our Urgent Care Centers, MRI, Surgery Centers, and affiliated Physical Therapy follow these guidelines. Visit the CDC website at for the latest updates.

Precautions that you can take include:

  • Wash your hands often with soap and water for at least 20 seconds or if not available, use an alcohol-based hand sanitizer.
  • Maintain social distance with people and avoid contact with anyone who is sick.
  • Avoid shaking hands and touching your eyes, nose, and mouth.
  • Cover your nose and mouth when you cough or sneeze and wash your hands afterward.

How do I know if I have coronavirus?

Signs of coronavirus include fever, cough, or difficulty breathing. However, many people confirmed positive don’t exhibit any symptoms. If you exhibit any of the above signs or have been in contact with someone confirmed to have coronavirus in the last 14 days, please call your primary care doctor and visit the CDC website. If it is a medical emergency, call 9-1-1.

Do older people need to take more precautions?

Yes, those over the age of 60 and especially over 80 are more vulnerable to coronavirus. However, if an individual has an underlying medical condition or is immune-compromised, they are also at risk. The CDC has detailed guidelines to reduce the risk of exposure to coronavirus for everyone, yet it is important to ensure that these individuals still have access to medical care for their other issues.

Older individuals may also be at an increased risk of depression from social isolation. This presents its own set of health risks. Technology can play a big role in helping to reduce loneliness through virtual meetings with friends and relatives.   

Will this information change?

As the situation with the coronavirus continues to evolve, we too are evolving to remain compliant with the CDC and state guidelines. Please visit our website for the most current information about office hours and policies. We promise to keep our patients aware of any changes as soon as they are known.

Click here for an exciting update from Dr. Pietro Memmo on how we are back up and running.