Office Guidelines
Updated April 26, 2023
The health and safety of our patients, visitors, employees and physicians continues to be our highest priority. Patients will be screened for illness upon arrival. Patients who have COVID symptoms or are ill are asked to call their doctor’s office to determine if appointments need to be rescheduled.
If you are a patient in need of ambulatory/transition assistance to and from your appointment, each patient may have one designated companion with them during their office visit.
If a patient is under 18 years of age, they are required to be accompanied by a parent or a qualified guardian will be allowed.
Practicing Office Hours: Monday to Friday: 8:30 am – 4:30 pm
Urgent Care: Mon-Fri. 4:30 pm – 8:00 pm; Saturday and Sunday: 9:00 am – 1:00 pm
Acute issues should not be overlooked
There are certain types of issues that cannot wait or be addressed by phone. We strongly encourage patients to call our office to be seen. These include:
- Acute infection
- Acute trauma that would worsen without surgery
- Uncontrolled pain that would otherwise require a hospital admission
- A condition where prognosis would significantly worsen if treatment or surgery was delayed
In these cases, it is extremely important to contact our office so we can advise you on next steps. We offer same day appointments during business hours. Call (860) 244-8888.
Walk-in Urgent Care is available 7 days a week
Walk-in urgent care in Farmington and Glastonbury and is recommended for breaks, sprains, strains, dislocations, and other acute issues.
If you need to be seen during business hours, we still offer same-day visits for injuries. Call 860-244-8888.
For the safety of our staff and other patients, we will not admit individuals who meet the following criteria: fever, cough, nausea/diarrhea, or those who have been exposed to COVID-19 within the past 14 days.
We continue to offer Telemedicine
Telemedicine is a medical appointment where your provider can perform your medical visit remotely through HIPAA-compliant video conferencing tools. You can use your desktop, platform, or smartphone to meet face-to-face with your provider, as long as you have a camera and microphone accessibility. We continue to offer this option at this time if a person does not require a face to face visit. Telemedicine is a good solution for routine appointments where face to face visit is not required. It can also help bridge the gap for patients facing more urgent issues but are not recommended to leave home. Many insurance providers now cover telemedicine visits but it is a good idea to confirm with your provider.
Keep up with your Physical Therapy
Our Physical Therapists are seeing patients in-office, and we still offer a wide variety of information to guide you on exercises that can be done at home to alleviate pain, strengthen core areas, or keep you active. This includes written instructions with pictures, as well as videos. Click here to see home exercises.
It is important to discuss your exercise plan with your provider before initiating any exercises.
Exercise routines can be found online and on-demand and virtual workouts can be a good way to involve your social circle. As long as you follow your doctor’s instructions, staying active in the world of social distancing can be achievable. If you have any questions, please contact your doctor’s office.